# Seller Support Specialist \(FTC\) - Company: [Takealotgroup]() - Location: Capetown - Team: Takealot Group Customer Service and Insights - Posted: August 5, 2026 ## Job description | | | --- | | takealot.com, a leading South African online retailer, is looking for a highly talented **Seller Support Specialist** - **FTC** to join our team in Cape Town. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market-related, Total Remuneration Package a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great. **This role reports to a Seller Support Team Leader and is a unique opportunity to work in a high-performance B2B start-up environment.** **Your responsibilities will include:** * Address and escalate Marketplace seller & customer queries via tickets & phone calls. * Engage with internal Takealot stakeholders to resolve Marketplace queries. * Assist with ad-hoc data capturing and admin tasks as required. * Provide ideas to drive process & system improvement across Takealot Marketplace. **Skills required:** * Customer Obsessed. * Pragmatic & Organised. * Strong prioritization and time management skills. * Excellent verbal and written communication skills. * Great interpersonal skills and strong team player. * Stakeholder management is a plus! **Attributes required:** * Thinks like an owner. * Solutions-oriented - you have a can-do attitude and high energy. * Curious, a love for problem-solving, learning and the ability to think on your feet. * Comfortable in a start-up environment – fast-paced, dynamic, with many uncertainties! * Analytical mindset. You can use data to inform decisions if required. **Qualifications & Experience required:** * Senior Certificate or Higher. * Minimum 3 years experience in a customer service role. * Excel, SQL, and Zendesk experience (advantageous). * Experience in an e-commerce, start-up, tech or platform environment (advantageous). | | **The Environment**: * takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, and fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa. * We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. * We are short on ego and high on output. * We are doers and not only thinkers, it's all in the execution after all. * We love what we do and what we are creating. We seek to Employ an **Extra Ordinary Mind** who: * is respectful but forthright * is an expert at doing, who can not only design but also execute * is analytical, able to use data to make decisions * is competitive, self-directed and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours) * is **passionate about the potential of e-commerce** and delivering a **world-class customer experience** * is **entrepreneurial**, **thrives under change,** accepts it is a constant and always **looks for solutions** to do something better and faster * is business SMART. Able to think about problems from a business perspective using technical and product input; * is curious and challenges the status quo * is innovative and enjoys iteration * is collaborative * will be at the cutting edge of developing new concepts for takealot.com * **thinks like an owner** of the business * is **SMART, has INTEGRITY** and **is HARD WORKING** If you meet the above, you are an Extraordinary Mind, so join us! *Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.* | ## Apply [Apply on Takealotgroup]() Canonical job page: