# Senior Account Manager - Implementation - Company: [Raccoonai]() - Location: Taipei Office - Remote: Yes - Team: Commercial - Employment type: Full Time - Posted: August 20, 2026 ## Job description ## About the Role As a Senior Account Manager at Raccoon AI, you will own the end-to-end implementation of our AI solutions for enterprise clients across a wide range of industries. From kickoff to go-live and beyond, you are the person clients rely on to translate their business challenges into a working AI deployment — and to unblock them when something gets in the way. This is an implementation and adoption-focused role. You will not be responsible for renewals or commercial negotiations; those sit with our Sales team. Your mandate is to make every client successful with the product. Many of our clients operate in fully English-speaking environments, so you will regularly run discovery sessions, workshops, and problem-solving discussions entirely in English. ## What You'll Do * **Own implementation end to end.** Lead requirement discovery, project scoping, timeline planning, workflow design, and go-live execution for AI system deployments. * **Translate business needs into AI solutions.** Analyze each client's industry context, operational pain points, and use cases, then recommend the right application strategy and configuration. * **Solve problems on the ground.** Diagnose and resolve issues clients encounter during onboarding and rollout — technical, process, or change-management related — and drive them to closure. * **Act as the bridge to Product and R&D.** Consolidate client feedback into clear, actionable input for internal teams, and advocate for the fixes and enhancements that matter most. * **Track adoption and performance.** Monitor usage data and outcome metrics, deliver regular optimization recommendations, and help clients realize measurable business value from AI. * **Build trusted relationships.** Serve as a consultative partner to client stakeholders, from day-to-day users to executive sponsors, and expand the scope of AI adoption over time. * **Manage a portfolio.** Run multiple implementations in parallel, with clear ownership of timelines, priorities, and stakeholder communication. ## What You'll Need * **3+ years** of experience in account management, customer success, implementation consulting, or project management **within SaaS or the software industry**. * **Fluent professional English (spoken and written).** You must be able to lead client meetings, handle objections, and work through complex technical or operational problems entirely in English. * Proven track record of managing software or system implementations from kickoff through go-live. * Strong requirements-gathering and problem-solving skills, with the ability to plan and drive projects independently. * Excellent communication and stakeholder management skills across both client-side and cross-functional internal teams. * Ability to manage multiple concurrent projects while maintaining quality, timelines, and priorities. ## Nice to Have * Experience implementing AI, automation, or data-driven products. * Exposure to enterprise clients or regulated industries. * Familiarity with APIs, integrations, or system architecture concepts (you don't need to code, but you should be comfortable in technical conversations). * Mandarin proficiency for collaboration with local teams and clients. ## Who You Are * **A quick study.** You absorb new products, industries, and client contexts fast — and you use AI tools to accelerate that learning. * **Solution-oriented.** You enjoy fast-paced, multi-threaded work and get satisfaction from turning a stuck client into a successful one. * **Detail-driven and accountable.** You proactively track progress and make sure nothing falls through the cracks. * **Clear under pressure.** You can take a messy, ambiguous client problem and turn it into a structured plan that everyone understands. ## Apply [Apply on Raccoonai]() Canonical job page: