# Service Desk Engineer \(Sun - Thur\) - Company: [Rfa 2]() - Location: New York, New York - Team: Service Desk - Employment type: Permanent - Posted: July 10, 2026 ## Job description Working Sunday - Thursday 9am - 6pm (or 10am - 7pm)  This position is based in our office in Midtown Manhattan, 5 days a week The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services.   The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment. ## Apply [Apply on Rfa 2]() Canonical job page: