# Strategic Account Manager \(Post-Sales\) - Company: [Tellius]() - Location: Remote - Remote: Yes - Team: Customer Success - Posted: January 31, 2024 ## Job description Tellius is a fast-growing AI analytics company headquartered in Reston, Virginia. We are transforming how enterprises interact with their data — moving beyond dashboards and static reports to an always-on, agentic intelligence platform that investigates, reasons, and delivers finished answers autonomously. Our platform, powered by Kaiya — Tellius's AI agent — connects to all your enterprise data, automatically investigates what changed and why, and delivers board-ready briefings, memos, and presentations before you even ask. We serve some of the world's most innovative companies, including Novo Nordisk, PepsiCo, Regeneron, AbbVie, and Biogen — helping their teams go from question to decision in minutes, not days. We are recognized as a Visionary in the Gartner Magic Quadrant for Analytics & Business Intelligence Platforms, and we're just getting started. Our team is built for people who thrive on solving hard problems, moving fast, and building things that matter at enterprise scale. **About the Role** As a Strategic Account Manager at Tellius, you'll drive expansion and retention of enterprise and mid-market customers by helping them harness the transformative potential of AI-powered analytics. You'll leverage your consultative sales and stakeholder management expertise to grow revenue through cross-sell and upsell opportunities, while becoming a trusted advisor who helps our customers expand their use of Tellius and unlock potential. You’ll partner with GTM, product, sales, and marketing teams to guide the full post-sales journey—driving implementation, adoption, and expansion—while ensuring customers realize maximum value from Tellius. A self-starter with strong project management skills, you excel at coordinating cross-functional teams to deliver successful analytics outcomes, serving as the conductor of the customer journey. This role will involve significant travel as needed to customer sites. **Responsibilities** * Lead customer onboarding by leading use case ideation workshops, developing project roadmaps, and managing implementation activities, including coordination of data onboarding * Guide adoption by delivering enablement sessions, executive briefings (e.g., Quarterly Business Reviews), and crafting success plans that establish milestones and capture ongoing business value * Build trusted relationships with business executives, analytics teams, and end-users, ensuring customers independently and effectively use Tellius * Own customer renewals and drive expansion opportunities to deliver strong Net Revenue Retention (NRR) * Identify risks to retention early, and address them with tailored solutions that align to customer goals * Drive account growth by collaborating with sales on expansion strategies, upselling additional modules, features, or services * Act as the customer’s advocate within Tellius, sharing feedback and feature requests with product and engineering while keeping customers informed about updates and roadmaps * Continually monitor usage analytics and success metrics to track adoption, engagement, and satisfaction, using insights to demonstrate value and guide conversations * Document customer activities, use cases, and success stories and share insights across sales, product, and engineering to ensure a unified customer experience * Communicate consistently with customers through recurring meetings, emails, and webinars to keep them updated on features, maintenance, and best practices **REQUIRED QUALIFICATIONS** * 8+ years of experience in customer success, account management, strategy or analytics consulting * Proven track record of delivering results while managing multiple enterprise or mid-market accounts concurrently * Demonstrated ability to drive account expansion through cross-sell and upsell strategies that align to customer business needs * Exceptional customer-facing and stakeholder management skills, with expertise in project/program management * Experience leading large-scale technology or analytics transformation initiatives from design through adoption * Ability to thrive in a high-growth, fast-paced startup environment, effectively influencing cross-functional GTM, product, and engineering teams **PREFERRED QUALIFICATIONS** * Experience in the B2B SaaS analytics, BI, or data/AI space, with a strong understanding of modern data stacks and enterprise analytics workflows * Strong knowledge of data modeling concepts (star schema, snowflake schema, fact/dimension design, normalization/denormalization) and their application in analytics platforms * Experience designing or working with semantic layers, business-friendly data models * Demonstrated success working at a high-growth startup, balancing strategic priorities with hands-on execution and adaptability **PERSONAL CHARACTERISTICS** * Proactive and dependable - you don’t wait for direction, and you always follow through * Quick, curious, and sharp - you value speed and clarity without cutting corners * Energized by solving problems and working collaboratively * Startup experience or entrepreneurial mindset - you know how to make things happen without a big machine behind you * Impeccable follow-through: Never drops the ball and communicates proactively when timelines need to be pushed. * Data-driven: Knows what metrics matter and can analyze them. * Customer obsessed: Laser focused on providing value. Note: This role is only open to candidates currently residing in and authorized to work in the United States. ## Apply [Apply on Tellius]() Canonical job page: