# Strategic Partnerships Lead - Company: [Tavrn]() - Location: San Francisco - Remote: Yes - Team: Operations - Employment type: Full Time - Salary: $150K – $200K - Posted: May 15, 2025 ## Job description **About Tavrn:** Tavrn is a pioneering legal AI company transforming the plaintiff law sector through automation of medical chronologies, demand letters, and medical record retrieval. We are dedicated to becoming the leading AI-driven solution provider for personal injury, medical malpractice, workers' compensation, SSDI legal practices, and beyond. Our vision includes expanding our innovative AI-driven solutions into adjacent industries such as eDiscovery, healthcare, insurance, and other data-intensive sectors. **Position Overview:** We’re looking for a proactive and relationship-driven Strategic Partnerships Lead to join our growing team. In this role, you'll ensure our customers maximize the value they receive from Tavrn’s solutions, driving customer satisfaction, retention, and growth. **Key Responsibilities:** * Manage and nurture relationships with strategic customer accounts, ensuring satisfaction and ongoing engagement. * Identify opportunities for account expansion and growth, actively driving customer retention. * Communicate effectively with customers, prioritizing and managing their requests and feedback. * Understand and navigate complex customer workflows and requirements, providing tailored support and solutions. * Collaborate internally with sales, product, and engineering teams to align customer feedback with product improvements and developments. **Qualifications:** * 3–5 years of experience in customer-facing roles such as account management, sales, sales engineering, or consulting. * Proven ability to build and maintain strategic customer relationships. * Strong communication skills and the ability to manage and prioritize multiple customer requests simultaneously. * Capability to understand complex customer needs and workflows, adapting quickly to deliver effective solutions. * Relationship-driven mindset with a passion for ensuring customer success. **What We Offer:** * Competitive compensation with salary in the range of $150,000 - 200,000 (placement within range based on experience and qualifications). * Growth and advancement opportunities within a dynamic AI startup environment. * Supportive team culture emphasizing innovation, collaboration, and customer impact. Join Tavrn and help redefine how the legal industry leverages AI-driven solutions! ## Apply [Apply on Tavrn]() Canonical job page: