# Support Engineer - Company: [Applytoaktos]() - Location: LATAM - Team: Aktos - Salary: $60K – $80K - Posted: December 9, 2025 ## Job description # **Support Engineer (Backend / Production Support)** **Location:** Remote ## **About Aktos** Aktos is a seed-stage vertical SaaS company building the modern operating system for the debt-collection industry. We help collection agencies modernize operations, payments, and compliance with a focused, engineering-driven product. ## **The role (TL;DR)** We’re hiring a hands-on **Support Engineer** focused on backend production support and incident response — not a feature engineer. You’ll own triage, fixes, and data/scripted remediations for production issues, debug the Python/Django backend and Postgres, and work directly with customers and internal teams to resolve escalations quickly and safely. ## **What you’ll do** * Triage and resolve production incidents and customer escalations (tickets, email, phone). * Debug backend issues in Python/Django and inspect/modify DB state safely (Postgres). * Write, test, and run one-off and reusable Python scripts and SQL for remediation, migrations, or repairs. * Investigate logs, traces, and metrics to perform root-cause analysis and implement short/medium-term mitigations. * Coordinate with Engineering to scope fixes, deliver reproducible bug reports, and verify releases. * Deploy hot-fixes or run deployment tasks when required (following established processes). * Maintain runbooks, postmortems, and KB articles to reduce recurrence and MTTR. * Support data migrations and onboarding tasks that require backend fixes. * Communicate status clearly to customers and internal stakeholders during incidents. ## **Must-have qualifications** * **4–6 years** production experience working with **Python** and **Django** (or equivalent Python web frameworks). * Product-oriented — this isn’t just a coding role; you must be comfortable in a direct customer support function. * Strong SQL skills and production experience with **PostgreSQL**. * Comfortable debugging server-side code, reading logs, and tracing requests across services. * Familiarity with Git workflows and basic CI/CD concepts. * Excellent written and verbal communication — customer-facing and able to explain technical issues clearly. * Strong attention to safety and compliance when changing production data. ## **Nice-to-have** * Experience with SaaS/vertical software (FinTech/payments a plus). * Familiarity with cloud platforms (AWS) and observability tools (Sentry, Datadog, ELK). * Prior support or SRE experience (on-call rotations, incident response). * Experience with data migration tools and techniques. * Basic frontend familiarity (React) to collaborate with product and QA. ## **Soft skills** * Calm under pressure and methodical in triage. * Customer-oriented and pragmatic — focused on safe, fast outcomes. * Curious with a desire to prevent repeat incidents through automation and documentation. * Relentless problem solver who “gets to the bottom” of issues. ## **Compensation** * $60,000–$80,000 USD base * Startup equity grants * Health insurance ## **Why Aktos** * Small, product-led engineering team where your impact is immediate. * Direct customer exposure — see the real impact of your fixes. * Competitive comp and equity for early team members. * Fully remote. ## Apply [Apply on Applytoaktos]() Canonical job page: