# Support Specialist - Company: [Via]() - Location: Park City, UT - Team: Field Operations - Posted: April 6, 2021 ## Job description Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a **Support Specialist**, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You’ll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders. **\*\*This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City). Shift hours for this role are 3:00PM-1:00AM.\*\*** **What You'll Do:** * Serve as the front line, supporting our driver-partners * Thrive in a fast-paced environment tackling an array of customer issues * Become an expert on our services and spread the love of Via everywhere * Deliver above-and-beyond customer service to our riders * Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience * Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams **Who You Are:** * Clear communicator, good listener, with excellent reading comprehension and writing skills * Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus * A well-rounded team player who takes ownership of (and pride in) your work * Dynamic; willing to wear multiple hats and work on projects of all types * You take initiative to solve problems and get the job done * Empathetic and have the ability to put yourself in the customer's shoes * Intellectually curious, and a willingness to embrace the uncertain * Fluency in English is a must, and Spanish is a plus **Compensation:** * Final pay will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable * Hourly wage starting at $23.00/hr * We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching **Benefits:** * Fuel costs reimbursed for those commuting into our office in Summit County, Utah * Employer-subsidized health, vision, and dental insurance * Employer-subsidized life insurance * Employer-subsidized short and long-term disability insurance * A generous paid-time-off package * Reimbursement for winter tires paid at the end of winter season Ready to join the ride? *Via is an equal opportunity employer.* ## Apply [Apply on Via]() Canonical job page: