# Technical Support Specialist - Company: [Liquidstack]() - Location: Carrollton, Texas - Team: LQS - Sustaining - Posted: July 27, 2026 ## Job description At LiquidStack, we’re redefining what’s possible in the data center world. As a global leader in advanced liquid cooling solutions, we’re powering the future of AI, edge computing, and high-performance systems. Our team is growing, and we’re looking for skilled professionals who want to be part of something innovative and impactful. ## About LiquidStack LiquidStack is a global leader in advanced liquid cooling solutions, enabling the next generation of artificial intelligence (AI), high-performance computing (HPC), and mission-critical data center infrastructure. Our innovative technologies help customers maximize performance, improve energy efficiency, and support the growing demands of today's most advanced computing environments. We are seeking a technically skilled and hands-on **Technical Support Specialist** to join our Global Services team. In this role, you will provide post-sales technical support for LiquidStack’s advanced liquid cooling systems, serving as a key technical resource for customers, service partners, field technicians, and internal teams. This is not an IT help desk role. The ideal candidate will have experience troubleshooting **mechanical, thermal, HVAC/R, or electromechanical systems** and enjoys solving complex hardware challenges. You will work directly with equipment, engineering documentation, and cross-functional teams to diagnose issues, support warranty and service activities, and improve customer outcomes. If you enjoy hands-on troubleshooting, collaborating with engineering teams, and working with innovative technology shaping the future of AI and data infrastructure, this is an opportunity to make a meaningful impact. # Why Join LiquidStack? At LiquidStack, you'll work with cutting-edge technology that is transforming the future of data center cooling. You'll have the opportunity to: * Support innovative liquid cooling systems powering AI, hyperscale, enterprise, and edge computing environments. * Work alongside engineering, manufacturing, quality, and global service teams to solve complex technical challenges. * Gain expertise in advanced mechanical, thermal, and fluid management technologies. * Make a direct impact on customer satisfaction, product reliability, and continuous improvement. * Grow your career within Global Services, Field Service Engineering, Technical Support Engineering, or Product Support. # \*\*\*All applicants must be legally authorized to work in the United States. LiquidStack does not provide employment-based immigration sponsorship for any position, now or in the future\*\*\* # Essential Duties & Responsibilities ## What You'll Do * Serve as the primary technical support contact for customers, channel partners, and field service technicians supporting LiquidStack products. * Diagnose and resolve mechanical, thermal, fluid, and electromechanical system issues using structured troubleshooting and technical analysis. * Support mission-critical customer environments by helping resolve technical issues quickly to maximize system performance and uptime. * Analyze product issues using engineering documentation, including mechanical drawings, electrical schematics, bills of materials (BoMs), service manuals, and CAD models. * Perform structured root cause analysis (RCA) on recurring technical issues and collaborate with Engineering and Quality teams to recommend corrective actions and improve product reliability. * Partner with Engineering, Manufacturing, Supply Chain, Quality, and Global Services teams to resolve complex technical challenges and improve serviceability. * Support product lifecycle activities, including installation support, commissioning assistance, warranty evaluations, spare parts coordination, upgrades, and service recommendations. * Utilize CRM and service management systems to accurately document troubleshooting activities, technical findings, customer communications, and case resolutions. * Develop and maintain technical documentation, troubleshooting guides, knowledge base articles, and best practices to improve service efficiency. * Serve as the technical voice of the customer by communicating recurring field issues, customer feedback, and product improvement opportunities to internal teams. * Communicate complex technical information clearly and professionally to customers, service partners, and cross-functional stakeholders. * Support a global customer base across multiple time zones while maintaining exceptional customer service. # Qualifications ## Required Qualifications * 2+ years of experience in technical support, field service, manufacturing support, product support, or equipment troubleshooting. * Hands-on experience troubleshooting mechanical, thermal, HVAC/R, industrial, fluid handling, or electromechanical systems. * Technical diploma, Associate degree, military technical training, or equivalent hands-on experience. * Ability to read and interpret mechanical drawings, electrical schematics, wiring diagrams, bills of materials (BoMs), assembly drawings, and service documentation. * Experience diagnosing and resolving hardware-related issues using systematic troubleshooting techniques. * Experience documenting customer issues and technical resolutions within CRM or service management platforms. * Strong analytical, organizational, and problem-solving skills with the ability to prioritize multiple technical issues. * Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences. * Self-motivated with the ability to work independently and collaboratively within a fast-paced environment. ## Preferred Qualifications * Bachelor's degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, or a related technical discipline. * Experience supporting liquid cooling systems, HVAC/R equipment, pumps, heat exchangers, hydronic systems, coolant distribution units (CDUs), valves, or other fluid management systems. * Experience performing root cause analysis (RCA), failure analysis, or continuous improvement initiatives. * Familiarity with SolidWorks, AutoCAD, or other engineering drawing software. * Experience with Salesforce, ServiceNow, SAP, Jira, or other CRM/service management platforms. * Experience supporting manufacturing, industrial equipment, data center infrastructure, or mission-critical systems. * Understanding of preventative maintenance, commissioning, warranty support, and equipment lifecycle management. * Multilingual skills are a plus. # Success in This Role The ideal candidate is someone who: * Enjoys solving complex technical and mechanical challenges. * Takes ownership of customer issues from initial diagnosis through resolution. * Thrives in collaborative, cross-functional environments. * Is passionate about continuous improvement and product reliability. * Builds trusted relationships with customers and internal stakeholders. * Is excited to support innovative technologies powering the future of AI and high-performance computing. # **Why Join Us?** * Competitive pay with opportunities for overtime * Consistent day-shift schedule * Paid time off, holidays, and great benefits * Be part of an industry-disrupting company with room to grow * Work on innovative technologies in a collaborative, supportive environment ## Apply [Apply on Liquidstack]() Canonical job page: