# Technician Training & Development Specialist - Company: [Digisecuritysystems]() - Location: Dallas, TX - Team: Operations - Posted: July 22, 2026 ## Job description At Digi Security Systems, People Are Our Purpose. We design, install, and service lifesaving security technology with unwavering care — protecting students, communities, and lives across the communities we serve. Our partners and our people are at the center of everything we do. **Mission** Digi Security Systems designs, installs, and services lifesaving security technology that protects students, communities, and lives. The Tech Development Specialist delivers hands-on, in-person technical and cultural training for Digi technicians and subcontractors in Dallas. This team member will ensure every technician is field-ready, skilled to Digi's installation standards, and equipped to deliver five-star service to our partners from day one. **Key Responsibilities** * Onboarding and Foundational Training Delivery + Deliver in-person orientation sessions covering installation standards, wiring, programming basics, and safety protocols for all new Dallas technicians and subcontractors. + Conduct a structured skills assessment for every new hire within their first two weeks and build a documented individual development plan. + Review progress against individual plans at 30, 60, and 90 days, updating milestones based on real performance data. * **Spearhead the Safety Deputy Program** + Maintain and enhance the Safety Deputy Program to identify, train, and empower Safety Deputies within technician teams to reinforce a daily safety culture. + Implement monthly safety audits and feedback loops to ensure consistent execution and continuous improvement across all sites. * **Ongoing & In-Field Training Execution** + Conduct regular in-field ride-alongs and job-site training sessions to reinforce technical quality across all experience levels. + Observe and correct installation, wiring, and programming practices in real time, responding to field issues and callbacks with targeted coaching. * **Improve Technician Compliance, Readiness, and Team Operations** + Design and implement tools (e.g., dashboards, checklists, digital trackers) to streamline daily tasks, certification tracking, and readiness reviews. + Launch recurring training cadences and cross-training programs to enhance technician agility, reduce downtime, and boost on-the-job confidence. * **Define and Scale Technical Standards** + Create detailed, version-controlled documentation for key technician procedures and best practices, ensuring clarity and consistency across all teams. + Collaborate with cross-functional stakeholders to pilot and roll out new standards, incorporating field feedback and updating SOPs accordingly. + Support Operations leaders in evaluating and leveling technician candidates via field assessments before offers are extended, providing documented hiring feedback. **Qualifications** * Degree in Training and Development, Technical Education, or a related field (preferred). * OSHA 10/30 Certified, Lift Certifications and industry trainings. * 5+ years of experience in training, technical instruction, or technician development, preferably in low-voltage, AV, commercial security systems, or structured cabling industries. * Strong understanding of safety standards, compliance, and technical workflows in a security & field-based environment. * Proficiency with tools like ConnectWise, SiteOwl, various dashboards and other digital trackers for project management and documentation. * Exceptional communication, facilitation, and interpersonal skills to engage diverse audiences and build trust. * Ability to manage multiple projects, adapt to changing priorities, and work collaboratively in a fast-paced environment. **Benefits:** * 30 hours PTO plus 2 weeks vacation accrual rate * 3 weeks vacation accrual rate after first year of employment * 9 company-wide paid holidays throughout the year * 401k plan w/corporate matching structure * Full health benefits offered: medical, dental and vision * Included life insurance, additional available for purchase * Accident/critical illness insurance available for purchase * Required training/licensing paid for by company * Voluntary professional development opportunities * Company laptop, company phone, uniforms and gear * Yearly stipend for steel-toed boots and work pants **Physical Requirements:** * Ability to lift/move equipment and tools weighing up to 50 lbs. * Ability to work from ladders or man lifts at extended heights. * Must be comfortable standing and walking for long periods of time and lifting boxes of various weights. * Must be able to use a computer with reasonable accommodations. * Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards. *Disclaimer: This job description is not all encompassing of job responsibilities and is not in any way a binding document. It does not affect the at-will nature of employment at Digi Security Systems.* *#LI-KM1* ## Apply [Apply on Digisecuritysystems]() Canonical job page: