About Us
Creative Milkshake (part of Fieldtrip) is a performance creative agency working with the world's coolest DTC brands. We create social thumb-stopping ads that are designed to convert - that's our jam.
About the Role
We are seeking an experienced, growth-minded Account Manager to lead client relationships, drive creative strategy, and transform transactional client projects into predictable, long-term monthly retainers.
Key Responsibilities:
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Strategic Relationship Management (45%):
- Owning the day-to-day client relationship.
- Act as the primary strategic advisor for a portfolio of clients through understanding the client’s business goals.
- Lead monthly strategy check-ins, performance reviews, and Quarterly Business Reviews (QBRs).
- Navigate high-level client friction and build deep, executive-level trust.
- Translate paid social performance data (Meta, TikTok, YouTube) into high-impact creative briefs and winning ad concepts.
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Retention, Expansion & Retainer Growth (45%):
- Own Net Revenue Retention (NRR) targets across your client roster.
- Identify retention risks early and build proactive expansion roadmaps for each account.
- Pitch scope upgrades, transitioning clients from one-off pilot packages to rolling monthly retainers.
- Partner with internal Creative Strategists to spot high-performing ad hooks/angles and sell through creative iterations, remix bundles, and whitelisting.
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Production Oversight & Alignment (10%):
- Maintain high-level visibility on project milestones via project manager.
- Ensure client expectations are aligned with internal production realities without getting dragged into daily execution weeds.
Who You Are:
- 3+ years of Account Management or Client Strategy experience at a performance marketing agency or UGC agency.
- Deep understanding of the paid social landscape (Meta & TikTok ad mechanics, hook rates, hold rates, and performance levers).
- Proven track record of growing client accounts and closing retainer renewals.
- Exceptional written and spoken English with elite presentation skills.
What We Offer:
- Standard Creative Milkshake Stipends (mental health, healthcare & internet)
- Remote-first & flexible work culture
- Generous PTO
- A collaborative, creative, ridiculously fun team
- Learning & career development