ABOUT THE COMPANY
Our client is a global top corporate housing company looking for a highly organized and detail-oriented Operations Specialist to support a fast-paced relocation team. In this role, you'll be responsible for handling the administrative side of the relocation process, from preparing reservation paperwork and coordinating documentation to managing lease-related tasks and supporting ongoing guest extensions.
You'll work closely with an experienced account management team to ensure every relocation runs smoothly, allowing client-facing team members to focus on delivering an exceptional customer experience. Success in this role requires excellent organizational skills, strong written English, the ability to multitask under pressure, and a proactive approach to learning new processes.
RESPONSIBILITIES
Reservation & Lease Administration:
- Coordinate reservation documentation after clients select their housing.
- Request lease agreements from corporate housing partners and suppliers.
- Prepare reservation confirmations and supporting documentation for guests.
- Send and track DocuSign packages, criminal background paperwork, and other required documents.
- Ensure all required paperwork is completed before move-in.
Guest & Client Coordination:
- Prepare booking confirmations using company templates.
- Communicate professionally with guests, relocation consultants, and housing providers.
- Support the team by ensuring documentation is delivered accurately and on time.
- Help maintain a smooth guest experience throughout the relocation process.
Extensions & Reservation Support:
- Process guest extension requests when stays need to be extended.
- Coordinate extension paperwork with suppliers and internal teams.
- Track reservation changes and maintain accurate records.
Administrative Operations:
- Update spreadsheets and internal tracking tools.
- Organize documentation and maintain accurate records.
- Assist with additional administrative tasks that support the account management team.
- Maintain accuracy and attention to detail across all operational processes.
ABOUT YOU
- 2+ years of experience in administrative support, operations coordination, transaction coordination, or customer support.
- Professional English proficiency (C1/C2), with excellent written and verbal communication skills.
- Exceptional organizational skills and attention to detail.
- Ability to multitask in a fast-paced, deadline-driven environment.
- Strong written communication and professional email etiquette.
- Comfortable following structured processes while managing multiple priorities.
- Proficiency with Microsoft Office and Google Workspace.
NICE TO HAVE
- Experience in corporate housing, relocation services, property management, hospitality, or real estate.
- Experience working with leases, contracts, or real estate documentation.
- Experience using DocuSign or similar document management platforms.
- Experience supporting customer-facing operational teams.
WHO THRIVES IN THIS ROLE
- Highly organized and dependable.
- Learns new processes quickly with minimal supervision.
- Performs well under pressure without becoming overwhelmed.
- Naturally proactive and able to anticipate operational needs.
- Comfortable juggling multiple tasks simultaneously.
- Takes ownership of assigned work and follows through consistently.
- Professional, client-focused, and committed to delivering high-quality work.
WHY YOU’LL LOVE IT
- Be part of a growing team supporting relocations across the United States.
- Play a critical role in creating seamless relocation experiences for guests.
- Work alongside experienced professionals in the corporate housing industry.
- Gain exposure to relocation operations, real estate processes, and client services.
- Join a collaborative environment where organization, initiative, and reliability are highly valued.