About Allied Maker

Allied Maker delivers luxury-crafted, highly engineered, sophisticated yet simple lighting fixtures, proudly produced in the United States and shared worldwide. We are passionate about using the finest materials, embracing natural patinas, and honoring the art of artisan craftsmanship. We create our parts in-house and collaborate with the best local makers to produce fixtures made with love by skilled artisans.

Founded in 2012 as a garage woodworking studio on the North Shore of Long Island, Allied Maker has grown into a design studio with a strong manufacturing backbone. How we care for our clients is central to everything we build.

The Role

Allied Maker is seeking an organized, highly responsive Production Scheduler & Order Coordinator to support the accurate and timely movement of orders through production.

This person maintains a clear and reliable view of what is scheduled, what is ready, what is at risk, and what must happen next. Working across Production, Inventory, Sales, Client Strategy, and Dispatch, the Production Scheduler & Order Coordinator ensures that schedules, materials, order information, and client communication reflect the actual condition of the production floor.

This is a hands-on role that moves between scheduling and administrative work, cross-departmental communication, and physical activity on the production floor. You will maintain production schedules, verify order progress, confirm component availability, identify potential delays, coordinate materials, and support Production Managers in resolving obstacles.

The role requires more than reporting the status shown in a system. You must investigate discrepancies, verify information with the responsible production teams, and follow each issue through to confirmed completion. When an order is at risk, this person helps determine what is missing, who owns the next action, and when a reliable update can be provided.

The right person will be accurate, persistent, and calm under pressure. They will understand that an acknowledged issue is not necessarily a resolved issue and will take pride in closing the space between the two.

Key Responsibilities

Production Scheduling

Build, maintain, and update production schedules based on order requirements, lead times, capacity, material availability, and operational priorities
Coordinate scheduling priorities with Production Managers and department leads
Review upcoming orders against verified production progress, component availability, open changes, and known constraints
Identify scheduling conflicts, capacity limitations, missing information, and orders at risk of delay
Adjust schedules as priorities and operating conditions change
Communicate schedule changes clearly to affected departments
Maintain visibility into what each production area is expected to complete and when
Help ensure that urgent work is prioritized intentionally rather than introduced informally
Track progress against the schedule and escalate work that is not advancing as expected

Order-Status Verification

Investigate production status directly with Production Managers and department leads
Verify that required components and materials are physically available before reporting an order as ready
Distinguish between an estimated production stage and verified progress
Identify contradictory, outdated, or incomplete order information
Confirm that reported completion dates are supported by actual production conditions
Never communicate an unverified ship date
Maintain accurate records of current status, blockers, responsible owners, and required next actions
Follow open issues until there is evidence that the required work has been completed

Risk and Exception Management

Maintain an active list of problem orders and orders at risk
Review orders for production holds, missing components, unresolved changes, inventory shortages, incomplete approvals, and shipping restrictions
Flag risks before committed dates are missed
Assign or identify ownership of the next required action
Establish follow-up dates and continue monitoring until the issue is resolved
Escalate assignments that have been acknowledged but are not advancing
Bring recurring production or information failures to Production Management for process correction
Support recovery planning for delayed or high-priority orders

Inventory and Material Coordination

Review material and component availability against current and upcoming production needs
Assist with locating, counting, organizing, and tracking inventory
Identify missing, damaged, mislabeled, or incorrectly located materials
Communicate shortages and discrepancies promptly
Coordinate with Inventory and Procurement regarding materials required to maintain the production schedule
Help stage materials and components for upcoming work
Move materials, components, and work-in-progress safely between departments
Deliver parts and materials to the appropriate production areas as needed
Support physical inventory counts and inventory-control activities
Help maintain clean, clearly identified, and organized staging areas

Order and Shipping Coordination

Review upcoming orders and confirm that shipping addresses, contacts, and delivery instructions are complete and accurate
Contact clients or coordinate with Sales and Client Strategy to resolve missing shipping information
Verify split-shipment requests and other order-specific shipping requirements
Route address changes for authorized review and system processing, recognizing that address changes may affect tax collection
Identify issues that could prevent an order from shipping
Coordinate with Dispatch as orders approach completion
Confirm that shipping instructions and changes are documented in the appropriate systems
Ensure that affected departments are working from the same current information

Internal and Client Communication

Communicate verified scheduling issues and production delays promptly to Sales and Client Strategy
Gather complete and accurate information before preparing an internal or client-facing update
Communicate approved production updates directly to clients when appropriate
Provide candid information without guessing, minimizing, or making unsupported promises
Document what was communicated, when it was communicated, and when the next update is due
Ensure that promised follow-ups occur even when there is no meaningful change in status
Escalate requests involving refunds, credits, compensation, cancellations, liability, or significant exceptions for management review
Maintain composure and professionalism when communicating difficult information

Systems and Documentation

Maintain accurate production and order information in Wrike, NetSuite, Zendesk, and other internal systems
Reconcile system information with verified production-floor conditions
Ensure that schedule changes, blockers, commitments, and next actions are documented clearly
Confirm that approved order changes have been entered correctly before treating them as complete
Verify that updated instructions have reached every affected department
Track issues through actual completion rather than closing them when they have only been acknowledged
Help improve the accuracy and usefulness of production data across the company

Production Management Support

Provide day-to-day administrative and operational support to Production Managers
Prepare schedules, reports, order lists, labels, production documents, and priority lists
Help coordinate production meetings and document assignments and next actions
Follow up with departments to obtain missing information, materials, or decisions
Assist with urgent orders, production changes, and recovery plans
Help maintain an orderly flow of work across the production floor
Take on additional operational responsibilities as production needs evolve

Qualifications

Approximately 2 to 4 years of experience in production scheduling, manufacturing coordination, order management, inventory, logistics, or a related operational role
Experience in a manufacturing environment is strongly preferred
Strong organizational skills and exceptional attention to detail
Demonstrated ability to maintain schedules and track multiple orders, priorities, and open issues simultaneously
Clear and professional written and verbal communication
Strong follow-through and the persistence to move issues toward actual resolution
Ability to verify information rather than relying on assumptions or incomplete system data
Sound judgment about when to act independently and when to escalate
Comfort communicating with production employees, managers, sales representatives, and clients
Ability to remain calm and accurate when schedules or priorities change
Proficiency with spreadsheets and standard business software
Experience with Wrike, NetSuite, Zendesk, ERP systems, inventory systems, or production-planning software is helpful
Ability to work effectively in both an office setting and an active production environment
Ability to safely lift and move materials and components throughout the workday
Availability to work on-site Monday through Friday

What We Are Looking For

Accurate, organized, and dependable
Persistent without creating unnecessary friction
Proactive about identifying and communicating risk
Comfortable moving between a computer and the production floor
Able to understand how one delay or missing component affects the broader schedule
Disciplined about documenting information and closing loops
Willing to ask questions rather than make unsupported assumptions
Calm and clear when plans change
Respectful and effective across departments
Helpful, practical, and willing to contribute wherever needed
Motivated to create order and visibility within a complex production environment
Interested in learning how a sophisticated product moves from raw material through production and delivery

This role is not simply about maintaining a schedule or passing information from one person to another. It requires understanding what is actually happening, identifying what must happen next, ensuring the right people know, and following through until the work is complete.

Compensation and Benefits

$30 to $35 per hour, based on experience
Full-time, hourly, non-exempt position
Health, dental, and vision insurance
401(k) with a 4% company match
Paid time off and company holidays
Direct exposure to American design and manufacturing
The opportunity to understand the complete production process behind a highly crafted product
A team that takes craft, quality, and execution seriously
Meaningful room to grow as Allied Maker continues to expand

To Apply

Please submit a résumé and a brief note describing your experience with production scheduling, manufacturing, inventory, order coordination, logistics, or another relevant operational environment.

Allied Maker is an equal opportunity employer. We welcome applicants whose experience, discipline, warmth, and point of view can contribute to the strength of our team.

Pay Range Hourly

$27—$32 USD

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