📣 Role Summary

Topline Pro is hiring a Recruiter to lead full-cycle recruiting across the org, spanning Engineering, Product, Design, Marketing, and Operations. This isn't a role with clean job descriptions and obvious talent pools. You'll be hiring for roles that are still taking shape, where the profile evolves as the hiring manager clarifies what they actually need, alongside more clearly-scoped searches in Tech and Ops.

We're looking for a true generalist, someone who has recruited across Marketing, Product, and Design before, and has also touched GTM and technical searches. You know how to flex your approach depending on the function, and you're not boxed into one type of search.

This role reports into the Head of People and partners closely with hiring managers across the org.

⚡ What You'll Do

Own Full-Cycle Recruiting – Source, engage, and close candidates across the org, including Engineering, Product, Design, Marketing, Customer Success and Operations, managing the full process from intake to offer.

Build Pipelines for Ambiguous Roles – Partner with hiring managers to translate a rough, evolving need into a real candidate profile, then go find those people. Many of these roles won't have a clean precedent internally, you'll help define what "right" looks like as you go. Other searches will be more clearly scoped, you'll flex between both.

Drive Proactive Sourcing – Build sourcing strategies that go beyond inbound applicants. Reach passive candidates directly, especially for roles where the market is thin or the profile is unconventional.

Partner with Hiring Managers – Run regular intake and pipeline reviews, keep hiring managers accountable to the process, and push back when a search needs to be re-scoped.

Manage Candidate Experience – Keep candidates warm, informed, and moving through a fast-paced process. Represent Topline Pro well in every interaction.

Report on Pipeline Health – Track key metrics (time-to-fill, source of hire, funnel conversion) and flag bottlenecks early.

🎯 What We're Looking For

Must-haves:

• 3+ years of full-cycle recruiting experience, with at least 1+ years as an internal recruiter at a high-growth company
• Strong, demonstrated sourcing skills. You should be comfortable building a pipeline from scratch, not just working inbound applicants
• Proven experience recruiting for creative and product roles, specifically Marketing, Product, and Design as well as experience recruiting for technical roles (Engineering)
• Comfort moving between technical and non-technical searches in the same week
• Excited and willing to work in our Brooklyn NY office 4x a week (one day remote)

Also great to have:

• Experience recruiting for GTM roles (Sales, Customer Success, Partnerships)
• Comfort moving between technical and non-technical searches in the same week
• Strong stakeholder management. You can push back on a hiring manager, ask sharp questions, and keep a search on track without hand-holding
• Comfort managing multiple open searches at once
• Experience in a high-growth startup environment, where priorities shift and searches move fast

🤗 Who You Are

• A self-starter who doesn't need a fully-formed job description to start sourcing
• Someone who treats an unclear role as a puzzle to solve, not a blocker
• Direct and organized, you bring structure to searches that don't have it yet
• Comfortable with ambiguity and fast pace, this is a startup environment, not a corporate recruiting function
• A strong communicator who keeps hiring managers and candidates in the loop without being asked

🙌 What We Offer

• Competitive salary (110K-135K) and equity, commensurate with experience
• Full Medical, Dental, and Vision Health Coverage
• 401(k) plan (non-matching)
• Unlimited vacation, 9 company holidays, and 1 personal volunteer day a year
• A fully paid for Wellhub membership (Platnium)
• Uber-Eats stipend for dinner in the office
• Based in our Williamsburg, Brooklyn office (4 days/week)
• The opportunity to own hiring across the entire org and shape recruiting infrastructure as we scale
• A fast-moving, no-nonsense team that celebrates wins along the way

🤝 Our Values

No Bullsh*t: We create meaningful results for our customers and drive growth for our team, ensuring progress and impact are felt every day.

Think Big, Learn Fast: We move quickly, acting on data to uncover insights and solutions.

One Team, One Dream: We tackle challenges together with creativity and an open mind.

Empower Every Voice: We welcome diverse perspectives and bold ideas, creating space for authenticity and respect.

Be an Owner: We take responsibility for outcomes, act in the company's best interest, and treat every dollar as our own.

Boom!: We take time to celebrate each other's achievements, big and small. And we end all team meetings in a "Boom!"

🏠 About Topline Pro

We're building an AI-powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.

Topline Pro was co-founded by Nick Ornitz (CEO) and Shannon Kay (COO), with an excellent team of 120+ rockstars and plans to expand further in 2026. We serve thousands of local service businesses and were named one of the top 50 Tech Companies building for SMBs in 2023 and 2024.

We're YC-backed and well-funded, with several years of runway, and we've experienced rapid growth over the past year. We're in a phenomenal position to scale, with the financial foundation, product-market fit, and momentum to go big. You'll be joining at an inflection point, where the groundwork is laid, and the path to massive impact is clear.

We believe "great candidates" do not come about simply from a check mark next to past experience. We believe in hiring people, not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.

Topline Pro is committed to building an inclusive workplace and assembling a team from diverse backgrounds. We ensure that individuals with disabilities receive reasonable accommodation throughout the application and interview process. We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds.