Acura Service Advisor
Acura of Highland Park | Highland Park, IL
Acura of Highland Park, part of the Murgado Automotive Group, is hiring an experienced, customer-focused Service Advisor to join our busy service department. This is a great opportunity for someone who enjoys helping customers, coordinating vehicle repairs, and working in a fast-paced dealership environment.
What You’ll Do
- Greet service customers promptly and professionally.
- Listen to customer concerns and accurately document vehicle service needs.
- Schedule service appointments and explain recommended maintenance or repairs.
- Provide clear estimates and communicate pricing with transparency.
- Coordinate with technicians to help ensure timely, quality service completion.
- Keep customers updated on repair status, timelines, and any additional service needs.
- Resolve customer questions or concerns with professionalism, empathy, and urgency.
- Follow up after service visits to support customer satisfaction and loyalty.
- Maintain accurate service records and customer notes in dealership systems.
What We’re Looking For
- Previous experience as an automotive Service Advisor or in a customer-facing service role preferred.
- Strong communication skills with the ability to build trust and rapport with customers.
- Basic understanding of automotive service, maintenance, and repair terminology.
- Excellent organization, follow-through, and attention to detail.
- Ability to multitask and stay composed in a fast-paced dealership environment.
- Comfort using computer systems and service department software.
- Commitment to delivering an excellent customer experience.
- Flexibility to work evenings or weekends as business needs require.
Why Join Us
- Competitive compensation with performance-based incentive opportunities.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and development to help you grow your automotive career.
- Supportive, team-oriented environment within the Murgado Automotive Group.
- Opportunities for career growth and advancement.
Apply Today
If you are passionate about customer service and want to build your career with a respected Acura dealership, we encourage you to apply. Submit your resume today to be considered for the Acura Service Advisor position at Acura of Highland Park.