About the Role
This is a hands-on deployment role at an early-stage AI startup in the procurement automation space, sitting at the intersection of sales, engineering, and customer success. You'll own the full journey from signed contract to confirmed first value — building the playbooks and infrastructure that let the team scale without founder involvement at every step.
What You'll Do
- Own end-to-end deployments: plan timelines, align stakeholders, orchestrate go-lives, and shield engineers from onboarding work.
- Configure and tune AI agents to each customer's procure-to-pay workflows, testing against real cases until they perform in production.
- Translate customer requirements into clear integration specs for engineering (ERP, DMS, email infrastructure) and flag risks early.
- Run key user trainings and manage change so customers realise tangible value from day one.
- Build support infrastructure — ticketing systems, escalation paths, and partner frameworks — and handle live issues hands-on.
- Engage customer IT departments during sales cycles in German, addressing security and compliance questions with technical credibility.
- Capture recurring challenges, edge cases, and field feedback and feed them back to product and engineering weekly.
- Run each onboarding as a structured project, managing parallel deployments and competing stakeholder priorities.
What We're Looking For
- 2–3 years in consulting or structured implementation, delivering complex projects with senior client stakeholders on time and on scope.
- Hands-on experience configuring, deploying, and tuning AI agents or autonomous systems in production environments.
- Native German proficiency and strong professional English (C1+); able to lead technical discussions with enterprise IT and senior management in German.
- Experience mapping enterprise business processes (procure-to-pay, order-to-cash, or similar) to system workflows and integration requirements.
- Technical depth in ERP systems, data integration, and enterprise IT sufficient to translate customer requirements into engineering specs.
- Demonstrated ability to build operational processes, playbooks, and support infrastructure from scratch in early-stage or scaling environments.
- Experience with customer training, change management, and adoption support for process or system implementations.
- Daily, practical experience working with AI tools and a clear-eyed understanding of what agents can and cannot do.
- Background in supply chain, procurement, or industrial operations is a strong plus.
- Startup or high-growth environment experience with a builder mindset and comfort making decisions under ambiguity.
Location
On-site in Berlin, Germany. Visa sponsorship is not available for this role.