About the Role
This role sits at the technical intersection of product and customer deployments within a fast-moving AI voice and communication platform serving SMEs. You'll own end-to-end rollouts — from requirements capture through integrations, glue code, and monitoring — ensuring customer setups run reliably in production while feeding real-world learnings back into the product.
What You'll Do
- Act as the technical bridge between product and customer setups, translating business requirements into robust implementations.
- Lead production rollouts including workflows, AI logic, data flows, prompts, and guardrails.
- Implement integrations with third-party systems via APIs, webhooks, and common services (CRM, calendar, ticketing, payments).
- Develop small-to-medium features and glue code, complete with tests, monitoring, and logging.
- Debug live issues across calls, flows, and data pipelines, and deploy rapid fixes under production conditions.
- Build reusable templates, deployment playbooks, and best practices to make setups scalable and repeatable.
- Surface product pain points, feature gaps, and recurring patterns with concrete recommendations to the product team.
What We're Looking For
- 3+ years of hands-on experience in deployment engineering delivering production AI integrations and automation workflows.
- Deep understanding of LLM-based systems: prompting, tool use, RAG/knowledge, evaluation, and failure modes.
- Proven ability to design robust, testable AI-driven workflows from complex business processes.
- Experience implementing API and webhook integrations, including common auth patterns (OAuth, API keys) and data formats.
- Solid coding skills for glue code and feature development; TypeScript or Python preferred.
- Cloud deployment and observability fundamentals for production debugging.
- Pragmatic, delivery-focused mindset — comfortable shipping fast and iterating in a high-velocity environment.
- Bonus: experience with voice/telephony integrations, n8n or similar automation tooling, SQL, monitoring/tracing, or GDPR/Privacy-by-Design practices.
Compensation & Benefits
Salary range: €60,000 – €90,000 per year. Visa sponsorship is not available.
Location
Fully remote, based in Germany.