About the Role
This is the first dedicated Customer Growth and Operations hire at an early-stage B2B AI SaaS company, working directly with the founding team. You'll own the full customer lifecycle for a growing portfolio of enterprise clients and build the operational foundation that will scale the business from dozens to thousands of accounts.
What You'll Do
- Onboard and manage relationships across a portfolio of 40+ B2B clients, serving as their primary point of contact.
- Design and implement scalable customer success playbooks, health frameworks, and onboarding processes from scratch.
- Build an AI-native operating system to manage and scale client operations as the customer base grows.
- Translate complex AI workflows into clear, credible narratives for both technical and non-technical stakeholders.
- Define and track ROI metrics and customer health indicators to drive retention and expansion.
- Collaborate cross-functionally with product and engineering, including writing structured bug reports and feature requests grounded in customer feedback.
What We're Looking For
- Hands-on experience owning customer relationships in a B2B context — Customer Success, Account Management, Consulting, or a high-ownership GTM role at a startup.
- Demonstrated ability to build structure from scratch: a playbook, a process, or a team.
- Structured, analytical mindset with a track record of delivering complex, multi-stakeholder projects.
- Comfortable explaining AI-powered workflows simply and credibly to varied audiences.
- Experience defining ROI metrics or customer health frameworks, or strong enough product sense to scope and communicate technical issues clearly.
- Fluency in both German and English is required.
- Background from a management consultancy, professional services firm, or a growth-stage B2B software company is a plus.
Compensation & Benefits
Base salary of €70,000 – €110,000 annually, depending on experience. Equity participation via VSOP (0.25–0.75%) based on profile strength. Visa sponsorship is not available.
Location
On-site in Munich, Germany.