Key responsibilities

Own end-to-end HR processes specific to frontline employees: high-volume onboarding, shift/attendance management, disciplinary processes and offboarding
Identify manual, repetitive HR-Ops workflows (attendance tracking, leave approvals, documentation, escalations) and design and implement automation to streamline them, working with HRIS/Ops tools
Partner with Workforce Management/Ops to align HR processes with scheduling, shift patterns, and headcount planning
Ensure frontline HR practices comply with Philippine labor law and any relevant regulatory requirements
Drive process improvement projects to reduce manual HR-Ops workload and improve employee experience at scale

Requirements

At least 4 years of HR generalist experience, with meaningful exposure to frontline, shift-based, or high-headcount operational teams (e.g., BPO, contact center, banking operations, shared services, start ups)
Demonstrated experience improving or automating HR/Ops processes (tools, workflows, trackers, or systems)
Strong working knowledge of Philippine labor law as applied to frontline/hourly or shift-based employees
Comfortable working with HRIS platforms, workflow/automation tools, and data (Excel/Google Sheets)
Good written and verbal communication in English

Nice to have

Experience in banking, fintech, or another regulated environment
Experience with HR process automation projects end-to-end (design → build → rollout)